Division: Service, Support and Managed Services
Support Location: London
Support Structure: National
Support Value: NDA
Contract Lead: Alex Godfrey, Service & Support Director
Features
- Bespoke service level agreements
- Dedicated support staff
- Proactive and reactive maintenance visits
- Asset Management
- Access to full support desk
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In Brief
Latham and Watkins LLP, the renowned and successful global law firm with over 2,000 lawyers worldwide, use state of the art audio visual and conferencing facilities to conduct their business. It is critical that the AV in their meeting rooms function perfectly, whenever they are needed, whatever the time zone
Latham & Watkins’ previous support did not meet their requirements or expectations, so they turned to Smartcomm because of our reputation and bespoke attitude to service & support. This allowed us to win the contract and partner with Latham and Watkins’ in house support structure to deliver the perfect solution.