DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Smartcomm Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, data, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Smartcomm Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Smartcomm Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Smartcomm Ltd is Committed to Protecting and Respecting Your Privacy

Smartcomm Ltd is a limited company registered in England and Wales.

Registered number: 3800523

Registered Office: 3 Barnes Wallis Court, Wellington Road, Cressex Business Park, High Wycombe, Buckinghamshire, United Kingdom, HP12 3PS

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

Smartcomm collects the following data:

  • Personal identification information relevant to conducting our service such as name, address, phone number and email.
  • If you fill in forms on our site smartcomm.co.uk, we will collect the data you give. This includes information provided when filling out contact forms, downloading our brochures, subscribing to our newsletter or requesting further services.
  • If you contact us, we will keep a record of that correspondence together with your name, address and phone number.
  • If you complete surveys that we have sent you for research purposes, we will collect that data too

How do we collect your data?

This includes emails, phone calls, forms, surveys, website contact and messages. When you get in touch with us, we will make a record of the contact. You directly provide Smartcomm with most of the data we collect, when you get in touch with us this can be in the following ways:

  • Place an order for any of our services
  • Voluntarily complete a customer survey or provide feedback on any of our social media platforms or via email
  • Complete a form on our website
  • Call us to request an engineer visit
  • Use or view our website via your browser’s cookies

Smartcomm may also receive your data indirectly from the following sources:

Your partners such as Interior Designers, Architects and Developers who will subcontract our services on your behalf.

How will we use your data?

Smartcomm collects your data so that we can:

  • Process your order and manage your account
  • To provide our services.
  • To improve our products and services.
  • To provide you with information, products or services that you request from us.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • When the situation demands, we will use your data to provide you with information about goods and services which may be of interest to you e.g. our onsite engineers will recommend replacement products.

If you do not want us to use your data in this way, please submit your request here

When Smartcomm processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

All information you provide to us is stored on our secure content management system.

We use password protection and encryption to prevent non-permitted access to all personal data files.

When required for Audit or legal purposes we will store manual copies of your personal information in a secure facility where access is restricted.

Marketing

We will retain your order and project history and use these details as references e.g. if you require further services, we will look back to understand the infrastructure and equipment already in situ or to get in touch when the equipment or service is close to expiry to offer our services in a proactive manner.

We will use your data to send you customer satisfaction surveys to make sure you are happy with our performance and understand where we can improve. We will keep the results of these surveys to track our improvement and make sure you are happy with any future service from us.

You have the right at any time to stop Smartcomm from contacting you for marketing purposes

Your data protection rights

Smartcomm would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Smartcomm for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Smartcomm correct any information you believe is inaccurate. You also have the right to request Smartcomm to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Smartcomm erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Smartcomm restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Smartcomm’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Smartcomm transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@smartcomm.co.uk

Call us at: +44 (0)1494 471 912

Or write to us: 3, Barnes Wallis Court | Wellington Rd | Cressex Business Park | High Wycombe | Bucks | HP12 3PS

Cookies

A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies at: http://www.allaboutcookies.org.

When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access cookies consent options. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies

How do we use cookies?

Smartcomm uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Analyse traffic and referrals

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Necessary – Smartcomm uses these cookies so that we recognize you on our website and remember your previously selected preferences. Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
  • Referrals – Smartcomm uses these cookies to collect information about your visit to our website – the page you viewed, the links you followed and information about your browser, device, and your IP address
CookieTypeDurationDescription
langNecessarySessionThis cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
__utmaReferral2 yearsThis cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics.
__utmbReferral30 minutesThe cookie is set by Google Analytics. The cookie is used to determine new sessions/visits. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics.
__utmtReferral10 minutesThe cookie is set by Google Analytics and is used to throttle request rate.
__utmzReferral6 monthsThis cookie is set by Google analytics and is used to store the traffic source or campaign through which the visitor reached your site.
__utmcReferralSessionThe cookie is set by Google Analytics and is deleted when the user closes the browser. The cookie is not used by ga.js. The cookie is used to enable interoperability with urchin.js which is an older version of Google analytics and used in conjunction with the __utmb cookie to determine new sessions/visits.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

You can opt-out of Google Analytics at any time by installing an optional browser add-on, provided by Google here: https://tools.google.com/dlpage/gaoptout

Privacy policies of other websites

The Smartcomm website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Smartcomm keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 3 September 2019.

How to contact us

If you have any questions about Smartcomm’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@smartcomm.co.uk

Call us: +44 (0)1494 471 912

Or write to us: 3, Barnes Wallis Court | Wellington Rd | Cressex Business Park | High Wycombe | Bucks | HP12 3PS

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Smartcomm has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).

Online via the ICO website: www.ico.org.uk

Call on +44 (0) 303 123 1113

Purchase Order Terms

  • 1. Definitions

In this document the following words shall have the following meanings:

1.1 Agreement” means these Terms and Conditions together with the terms of any applicable Purchase Order;

1.2 “Buyer” means Smartcomm 3 Barnes Wallis Court, Wellington Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3PS and shall be referred to as such from here.

1.3 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

1.4 “Purchase Order” means the standard Buyer document which includes or is attached to a statement of work describing the goods and/or services to be provided by the Supplier and which provides a maximum value payable by the Buyer to the Supplier;

1.5 “Supplier” means the organisation or person who supplies goods and/or services to the Buyer;

1.6 “Supplier Personnel” means any employee or contractor supplied by the Supplier to provide services.

Click here to download our purchase order terms.

  • 2. General

2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and/or services by the Supplier pursuant to one or more Purchase Order.

2.2 Where it is agreed that the Supplier shall supply goods and/or services, the goods and/or services to be supplied, the price payable and any other special terms agreed between the parties shall be set out in the Purchase Order. All Purchase Orders shall be subject to these Terms and Conditions.

2.3 No changes or variations to these Terms and Conditions or any Purchase Order shall be effective unless agreed in writing between the parties.

  • 3. Price and Payment

3.1 The price and any taxes and expenses for the goods and/or services shall be as specified in the Purchase Order.

3.2 An invoice shall be produced by the Supplier to the Buyer in accordance with the terms set out in the Purchase Order. The Buyer shall pay for the goods and/or services at the end of the month following the month in which the goods and/or services are supplied or in which the invoice is received, whichever is the later. In no circumstances shall the time for payment be of the essence of the Agreement.

3.3 The Buyer shall not be responsible for any expenses, charges or price other than those set out in the Purchase Order.

3.4 In the event of late payment by the Buyer, the Supplier shall be entitled to charge the Buyer interest at the rate of 2% per annum above the base rate of the Bank of
England, from the date when payment becomes due from day to day until the date of payment.

3.5 If the parties agree that the Supplier is to provide goods and/or services or resources in addition to those specified in a Purchase Order, then such agreement will be reflected in a further Purchase Order, which will be deemed incorporated into this Agreement.

3.6 Once a Purchase Order has been agreed by the Buyer the price for the goods and/or services shall be fixed.

  • 4. Warranty

4.1 The Supplier warrants and guarantees that all goods and materials supplied under this Agreement shall be free from any defects, patent or latent, in material and workmanship, conform to applicable specifications and drawings and, to the extent that detailed designs were not provided to the Buyer, will be free from design defects and in every aspect suitable for the purposes intended by the Buyer, as to which the Supplier hereby acknowledges that it has had due notice. The approval by the Buyer of any designs provided by the Supplier shall not relieve the Supplier of its obligations under any provision contained in this Clause.

4.2 The Supplier’s obligations under this Clause shall extend to any defect or non- conformity arising or manifesting itself within the manufacturer’s warranty period from delivery.

4.3 Where there is a breach of the warranty contained in this Clause by the Supplier, the Buyer, without thereby waiving any rights or remedies otherwise provided by law and/or elsewhere in this Agreement, may require the Supplier to repair or replace the defective goods at the Supplier’s risk and expense or repay the price or part of the price relating to the defect to the Buyer.

4.4 Items repaired or replaced shall be subject to these Terms and Conditions in the same manner as those originally delivered under this Agreement. If the Supplier refuses or fails promptly to repair or replace items when requested under this provision, the Buyer may itself, or through an agent or sub-contractor, or otherwise, repair or replace any item itself and the Supplier agrees to reimburse the Buyer for any costs or expenses incurred.

  • 5. Delivery

5.1 Delivery of the goods shall be made to such location as the Buyer shall direct. Any time agreed between the parties for such delivery shall be of the essence of the Agreement and the Buyer shall be entitled to cancel, without notice, the whole or any part of this Agreement if this Clause is not complied with by the Supplier.

5.2 Where the Buyer cancels the whole or part of the contract in accordance with Clause

5.2.1 All sums payable by the Buyer in relation to the whole or part of the contract cancelled shall cease to become payable;

5.2.2 All sums paid by the Buyer in relation to the whole or part of the contract cancelled shall be repaid by the Supplier immediately;

5.2.3 the Buyer shall be entitled to recover damages from the Supplier for any loss caused as a result of the Supplier’s failure to deliver the goods and/or as a result of the cancellation of the whole or part of the contract.

  • 6. Title

6.1 The Supplier warrants that it has good title to the goods and that it will transfer such title as it may have in the goods to the Buyer pursuant to Clause 6.2.

6.2 Title in the goods will pass to the Buyer when the goods are unconditionally appropriated (by either party or by or with the consent of either party) to this Agreement, or on delivery to the Buyer, whichever happens first.

  • 7. Risk

The goods will be and shall remain at the Supplier’s risk until such time as they are delivered to the Buyer (or at his direction), and are found to be in accordance with the requirements of this Agreement. It shall be the duty of the Supplier at all times to maintain a contract of insurance over the goods and, on request from the Buyer, to assign to the Buyer the benefits of such insurance.

  • 8. Inspection of Goods

8.1 The Buyer shall inspect the goods upon delivery.

8.2 Where goods are damaged the Buyer shall notify the Supplier. The Buyer may reject the damaged goods and the following provisions shall apply:

8.2.1 the Supplier shall collect the damaged goods from the Buyer at the Supplier’s expense;

8.2.2 during the period between delivery of the goods to the Buyer and collection by the Supplier, the Buyer shall not be liable for any loss or further damage caused to the damaged goods;

8.2.3 all sums payable by the Buyer in relation to the damaged goods shall cease to become payable;

8.2.4 all sums paid by the Buyer in relation to the damaged goods shall be repaid by the Supplier immediately or advance replacement of product of services

8.2.5 the Buyer shall be entitled to claim damages from the Supplier for any losses caused to the Buyer as a result of the goods being damaged.

8.3 Where there are shortages in the order the Buyer shall notify the Supplier and the following provisions shall apply:

8.3.1 all sums payable by the Buyer in relation to the missing goods shall cease to become payable;

8.3.2 all sums paid by the Buyer in relation to the missing goods shall be repaid by the Supplier immediately or advanced replacement of product or services

8.3.3 the Buyer shall be entitled to claim damages from the Supplier for any losses caused to the Buyer as a result of the shortages.

8.4 If the Buyer so requests, the Supplier shall immediately replace damaged goods or supply goods which are missing at the Supplier’s expense or the Buyer shall be entitled to cancel, without notice, the whole or any unexecuted part of the order and the rights referred to in Clause 5.2 shall apply.

8.5 Where there is an excess of goods in relation to the order the Buyer may reject the excess goods by notice in writing to the Supplier and the following provisions shall apply:

8.5.1 the Supplier shall collect the excess goods from the Buyer at the Supplier’s expense;

8.5.2 during the period between delivery of the goods and collection by the Supplier, the Buyer shall not be liable for any loss or damage caused to the excess goods;

8.5.3 no sum shall be due to the Supplier for the excess goods and in the event that sums are paid to the Supplier for the excess goods, the Supplier shall repay such sums to the Buyer immediately.

8.6 The Buyer may accept excess goods by notifying the Supplier of such acceptance and the price of the excess goods shall be payable by the Buyer.

8.7 The Supplier shall repair or replace free of charge, goods damaged or lost in transit upon receiving notice to that effect from the Buyer.

8.8 The Buyer’s signature on any delivery note of the Supplier is evidence of the number of packages received only and not evidence of the correct quantity of goods received or that the goods are in a good condition or of the correct quality.

  • 9. Supplier’s Obligations

9.1 The Supplier warrants, represents and undertakes that:

9.1.1 all services performed under this Agreement shall be performed with all due skill and care, in a good and workmanlike manner and otherwise in line with best practice within its industry (“Best       Industry  Practice”);

9.1.2 the Supplier Personnel will possess the qualifications, professional competence and experience to carry out such services in accordance with Best Industry Practice;

9.1.3 the services will not in any way infringe or violate any Intellectual Property Rights, trade secrets or rights in proprietary information, nor any contractual, employment or property rights, duties of non-  disclosure or other rights of any third parties; and

9.1.4 it has full capacity and authority to enter into this Agreement and that it has or will obtain prior to the commencement of the services, any necessary licences, consents and permits required of it for the performance of the services.

9.2 The Supplier shall provide the Buyer with such progress reports, evidence or other information concerning the services as may be requested by the Buyer from time to time.

9.3 The Supplier shall be responsible for maintaining such insurance policies in connection with the provision of the services as may be appropriate or as the Buyer may require from time to time.

9.4 The Supplier shall procure that the Supplier Personnel take all reasonable steps to safeguard their own safety and the safety of any other person who may be affected by their actions, and the Supplier agrees to indemnify and keep indemnified the Buyer from all and any liabilities, obligations, costs and expenses whatsoever arising from any loss, damage or injury caused to the Buyer or any third party by the Supplier Personnel.

  • 10. Status and Liabilities

10.1 It is expressly understood that neither the Supplier nor the Supplier Personnel have the authority to act as agent for the Buyer or to contract on the Buyer’s behalf.

10.2 The Supplier Personnel shall at no time be deemed to be employed or otherwise engaged by the Buyer.

10.3 The Supplier shall be responsible for paying the Supplier Personnel and for making any deductions required by law in respect of income tax and National Insurance contributions or similar contributions relating to the provision of the services. The Supplier agrees to indemnify the Buyer in respect of any claims that may be made by the relevant authorities against the Buyer in respect of tax demands or National Insurance or similar contributions relating to the provision of the services by the Supplier.

10.4 The Supplier shall, and shall procure that the Supplier Personnel shall, comply with all applicable statutes, rules and regulations in providing the services, including all immigration and employment requirements imposed by any applicable jurisdiction, and the Supplier shall indemnify and hold harmless the Buyer from damages arising out of any failure to do so.

  • 11. Termination

11.1 The Buyer may terminate this Agreement for any reason by providing 15 days prior written notice to the Supplier.

11.2 The Buyer may terminate this Agreement with immediate effect by providing written notice to the Supplier if:

11.2.1 the Supplier or the Supplier Personnel commit any material or persistent breach of this Agreement;

11.2.2 the Supplier fails to or refuses after written warning to procure that the Supplier Personnel provide the services properly required of them in accordance with this Agreement;

11.2.3 the Supplier passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;

11.2.4 the Supplier ceases to carry on its business or substantially the whole of its business; or

11.2.5 the Supplier is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

  • 12. Indemnity

The Supplier agrees to indemnify the Buyer against all claims, costs and expenses which the Buyer may incur and which arise, directly or indirectly, from the Supplier’s breach of any of its obligations under this Agreement.

  • 13. Intellectual Property Rights

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Buyer, and the Supplier shall do all that is reasonably necessary to ensure that such rights vest in the Buyer by the execution of appropriate instruments or the making of agreements with third parties.

  • 14. Force Majeure

The Buyer shall not be liable for any delay or failure to perform any of its obligations under this Agreement if the delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, flood or industrial disputes, and the Buyer shall be entitled to a reasonable extension of its obligations.

  • 15. Relationship of Parties

Nothing in this Agreement shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in this Agreement shall be deemed to construe either of the parties as the agent of the other.

  • 16. Assignment

The Supplier shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Buyer.

  • 17. Severability

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

  • 18. Waiver

No failure by the Buyer to enforce any of these Terms and Conditions shall constitute a waiver of its rights hereunder.

  • 19. Notices

Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Purchase Order or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

  • 20. No third parties

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

  • 21. Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

  • 22. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.