Service Level Agreements

Your bespoke high end Audio Visual equipment is a valuable asset, requiring expert support to minimise downtime and maximise productivity and longevity. With single points of contact on our 24/7 support desk, dedicated engineers for continuity of service and an approach that is always professional and courteous, we can provide the safety net that will keep your systems performing to their optimum capability. Whether you are looking for a solution for your office, from a building management perspective of from your home.

When approaching the design of your Service Level Agreement (SLA), we have the ability to innovate a tailored solution that will not only provide the exact level of support you require but also have the flexibility to evolve.

for example, your service level agreement could contain the following:-
  • 2,4 & 8 hour onsite response
  • 24/7 call out available
  • Guaranteed fix times
  • Provision of loan equipment
  • Proactive preventative maintenance visits
  • Video conferencing support
  • Repair Management
  • Asset Management
  • Options to cover parts for repair or replacement
  • Scheduled management review meetings
  • Client portal to log in and track progress
  • Service delivery software for management and reporting
  • Real time reporting from engineers via our CRM system
  • Performance reviewed against set KPI’s

Examples of areas we can offer you expertise and support:

  • AV Equipment racks
  • Entry/Access systems
  • Video Conferencing
  • CCTV
  • Projectors
  • IT networks
  • Unified communications
  • Video walls
  • Distributed TV
  • Telephone and broadcasting  systems
  • Lighting
  • Multiroom audio and video
  • Hearing assistance
  • Microphones and speakers
  • Heating and air conditioning control
  • Automation for blinds and curtains
  • Home cinema
  • Touch panel control systems

Training

Your AV systems are intrinsic to your daily business needs, so it is important that you, your colleagues and your clients know how to get the most out of these systems.
Smartcomm can offer training programs specific to your business requirements. Whether this is refresher training, new system training or simply for a deeper level of understanding of your systems capabilities. We can provide crib sheets, user guides and manuals to accompany our training too.

We find that an up to date understanding of your AV systems leads to fewer issues being reported and an increased confidence and usage of the system.
Change happens. So when a member of your team leaves, we can help. Even if you simply want a review of the system. Our experts can give refresher courses, handover training and full top-to-toe system training. We provide a tailored support package, aimed at the level of knowledge required and specific to your AV systems.
Having a full understanding builds confidence and allows all the features and benefits to be fully used.

Event Support & Equipment Hire

Events Support

Events are a great way to communicate, collaborate, entertain and build your brand. We understand that successful events are crucial  for you and your businesses reputation, whether it is an in-house company meeting or a large scale event with your colleagues or business partners around the world. Using the latest technology will help you convey your message properly.
Our Service & Support Division can assist you with:

  • Planning
  • Supply of hardware
  • Set up
  • Commissioning
  • On site technical support during the event
  • Take down/collection after the event

Equipment Hire

We can provide loan and hire equipment if one of your key pieces of kit no longer functions and either needs to be sent away for repair or there is a delay in the replacement arriving. We  can also provide hire equipment for one off events.

Get in touch  today to find out more!

For all enquiries please call us on: 01494 471 912 or use the contact form below

Contact Service & Support